dnoe55 Privacy
Policy

Introduction

This Privacy Policy ("Policy") is issued by dnoe55 ("dnoe55", "We", "Us", "Our") and applies to all personal data collected through the website located at https://dnoe55.cam ("Platform") and all services made available through it.

We are committed to handling your personal data with care, transparency and in accordance with applicable data-protection principles. This Policy explains what personal data we collect about you, on what legal basis we process it, how we use and protect it, how long we retain it, and what rights you hold in respect of your data.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which forms part of your overall agreement with dnoe55. By using the Platform you acknowledge that you have read and understood this Policy.

Definitions

Unless the context otherwise requires, the following terms carry the meanings set out below throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Subject" — the natural person to whom Personal Data relates; in most cases, this means you, the User.
• "Controller" — the entity that determines the purposes and means of processing Personal Data; for this Platform, dnoe55 is the Controller.
• "Processor" — a third party that processes Personal Data on behalf of the Controller under a written data-processing agreement.
• "Consent" — a freely given, specific, informed and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data.
• "KYC" — Know Your Customer; the identity and document verification process carried out before withdrawal processing.
• "Cookie" — a small text file placed on your device by a website to store information about your session or preferences.

Data We Collect

dnoe55 collects Personal Data in the categories described below. We collect only what is necessary for the purposes stated in this Policy.

References to payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are used only to describe the type of payment data we may process. Their inclusion does not imply endorsement of or affiliation with any gambling operator by those providers.

How We Collect Your Data

We collect Personal Data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support or responding to a survey.
• Automated technologies: Technical and Usage Data collected automatically when you navigate the Platform, through server logs, cookies and similar tracking technologies (see Section 8).
• Third-party sources: Identity and fraud-risk data received from KYC and identity-verification service providers; fraud and risk signals from payment processors; publicly available information used for AML screening.
• Responsible-gambling systems: Data passed to dnoe55 by self-exclusion scheme operators or responsible-gambling registries where applicable.

Legal Basis for Processing

We process your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — for example, operating your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering (AML) requirements, KYC obligations and data-retention mandates imposed by the operator's license jurisdiction.
• Legitimate interests: Processing carried out for our legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, Platform security, internal analytics and responsible-gambling monitoring.
• Consent: Where we rely on your consent — for example, for marketing emails or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

dnoe55 uses your Personal Data for the following purposes:

• Account management: Creating, maintaining and securing your account; verifying your identity; processing login and session activity.
• Service delivery: Processing deposits and withdrawals; settling bets and game outcomes; administering bonus offers in accordance with published terms.
• KYC and compliance: Verifying your identity before processing withdrawals; conducting AML and sanctions screening as required by the applicable license jurisdiction.
• Fraud and security: Detecting and preventing unauthorised access, account takeover, bonus abuse, money laundering and other prohibited activities.
• Responsible gambling: Monitoring account activity for signs of problem gambling; enforcing self-exclusion periods; applying deposit, loss and session limits you have set.
• Customer support: Responding to your queries and complaints; maintaining records of communications for quality assurance.
• Service improvement: Analysing aggregated usage data to understand how the Platform is used and identify opportunities to improve user experience.
• Marketing (with consent): Sending promotional communications about offers, bonuses and events where you have provided consent and not subsequently withdrawn it.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities and enforcing our Terms & Conditions.

Data Sharing & Disclosure

dnoe55 does not sell, rent or trade your Personal Data to third parties for their own independent marketing or commercial purposes. We share your data only in the following circumstances and only to the extent necessary:

• Service providers (Processors): Identity-verification and KYC providers; payment processing partners; fraud and risk management systems; cloud hosting and infrastructure providers; customer support platform operators. All Processors are bound by written data-processing agreements requiring them to handle your data only on our instructions and in compliance with applicable data-protection law.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or lawful request from a competent authority, we will disclose Personal Data as required. We will notify you of such requests where permitted by law.
• Responsible-gambling organisations: Where necessary to honour a self-exclusion request or comply with a directive from a recognised responsible-gambling scheme.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. You will be notified of any such transfer.

Cookies & Tracking Technologies

dnoe55 uses cookies and similar technologies (such as local storage and session storage) to operate and improve the Platform. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens and cookies required to maintain your login state. These cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Collect anonymised or pseudonymised information about how visitors use the Platform — pages visited, time on site, error events. Used to improve Platform performance. These are set only with your consent.
• Functional Cookies: Remember your preferences, such as language or display settings, to improve your experience across sessions. Set only with your consent.
• Marketing Cookies (where applicable): Used to track the effectiveness of marketing campaigns and to show relevant promotional content. Set only with your explicit consent.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the Platform. Withdrawing consent for non-essential cookies does not affect the operation of strictly necessary cookies.

Data Retention

We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and contractual obligations. The following general retention principles apply:

• Active accounts: Personal Data associated with an active account is retained for the duration of the account's existence and for a period thereafter as required by the applicable license jurisdiction's AML and record-keeping requirements (typically five to seven years following account closure).
• KYC and identity documents: Retained for the period mandated by applicable AML regulations, generally not less than five years from the date of verification or account closure, whichever is later.
• Transaction and bet records: Retained for regulatory compliance purposes for a minimum of five years or such longer period as required by the applicable license jurisdiction.
• Support communications: Retained for a period sufficient to resolve any dispute and for quality-assurance purposes, generally up to three years following the close of the relevant interaction.
• Marketing consent records: Retained for as long as the consent remains active plus a reasonable period thereafter to demonstrate compliance.
• Closed accounts — misconduct: Where an account is closed due to fraud, bonus abuse or other material breach, relevant data may be retained for a longer period as required for legal proceedings or regulatory reporting.

Once the applicable retention period expires, Personal Data is securely deleted or anonymised in accordance with our internal data-disposal procedures.

Data Security

dnoe55 implements appropriate technical and organisational measures designed to protect your Personal Data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive stored data including KYC documents and financial records.
• Role-based access controls limiting employee access to Personal Data to those who require it to perform their function.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures to detect, report and address Personal Data breaches in a timely manner.

While we take these measures seriously, no system can guarantee complete security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

International Data Transfers

dnoe55 operates internationally and your Personal Data may be transferred to, stored in, or processed in countries other than the country in which you reside — including countries whose data-protection laws may differ from those of your jurisdiction.

Where such transfers take place, we take steps to ensure that your data receives an adequate level of protection, including by entering into data-transfer agreements that incorporate appropriate safeguards (such as standard contractual clauses approved by competent data-protection authorities) with the relevant recipients.

By using the Platform, you acknowledge that your Personal Data may be transferred internationally in the manner described in this Policy.

Your Data Rights

Subject to applicable law and the conditions set out below, you have the following rights in respect of your Personal Data held by dnoe55. To exercise any of these rights, please contact us at the details provided in Section 16.

We will respond to all rights requests within 30 days of receipt. Where a request is complex or we receive a large volume of requests simultaneously, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

Children's Privacy

The Platform is strictly intended for adults aged 18 or over (or the higher minimum age required by the applicable license jurisdiction). We do not knowingly collect Personal Data from individuals below the minimum age.

If we become aware that Personal Data has been collected from a person below the minimum required age, we will take immediate steps to delete that data and close the relevant account. If you believe that a minor has registered on the Platform, please contact us immediately at the address in Section 16.

Third-Party Links & Services

The Platform may reference third-party services — for example, familiar payment providers such as Easypaisa, JazzCash or Raast — in an informational context. dnoe55 is not responsible for the privacy practices of any third-party organisation, and the inclusion of such references does not constitute an endorsement or affiliation.

If you access any third-party platform or service through your own browser independently of dnoe55, you should review that organisation's own privacy policy, as this Policy does not apply to data collected by third parties outside of our Platform.

Changes to This Privacy Policy

dnoe55 reserves the right to update this Privacy Policy from time to time to reflect changes in our data-processing practices, regulatory requirements or operational circumstances. Material changes will be communicated to registered Users via the email address associated with their account and/or by means of a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. Continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how we handle your Personal Data, please contact us using the details below. We will do our best to address your query promptly and transparently.